Policies
Shipping & Returns
Clear, straightforward policies so you know exactly what to expect when you buy from Gold Pros.
Free U.S. Shipping
5–8 business days
7-Day Returns
On eligible items
Insured Delivery
Signature on select orders
Shipping Policy
At Gold Pros, we want your order to arrive safely and on time. Please review the following shipping information before completing your purchase.
Delivery Time
Orders are generally shipped within 3 business days. Once your order has been shipped, you will receive tracking information when available.
Depending on your location, delivery is generally expected within 5–8 business days. Please note that delivery times are estimates provided by the shipping carrier and may vary due to circumstances outside of Gold Pros' control.
We primarily ship through FedEx and DHL. Gold Pros may use an alternative carrier when necessary based on availability, shipping conditions, package requirements, or other circumstances.
Shipping Within the United States
| Country | Carrier | Shipping Fee | Estimated Delivery |
|---|---|---|---|
| USA | FedEx / DHL | Free | 5–8 Business Days |
Signature Requirement
For certain orders, the delivery carrier may require a signature upon delivery. When a direct signature is required, delivery will be made to the address provided on the shipping label.
If no authorized person is available to receive the package, the carrier may attempt delivery again or provide instructions for arranging another delivery or pickup.
Customs Duties & Taxes
Gold Pros currently ships to customers within the United States.
For orders shipped within the United States, customers will not be charged additional international customs duties or import taxes.
If Gold Pros begins shipping internationally in the future, applicable customs duties, taxes, or other charges imposed by the destination country may be the responsibility of the customer.
Questions About Shipping
If you have questions about shipping, delivery, tracking, or your order, please contact Gold Pros through our contact information provided on this website.
We are committed to providing a secure and reliable shopping experience.
Return & Refund Policy
Thank you for choosing Gold Pros. We carefully inspect and prepare our jewelry, precious metals, watches, coins, and other valuables before they are listed for sale. Because many of our products are unique, pre-owned, vintage, or one-of-a-kind items, we encourage customers to carefully review the product photos, descriptions, measurements, condition information, and specifications before completing a purchase. If you have questions about an item before purchasing, please contact us. We are happy to provide additional information, photos, videos, measurements, or other available details to help you make an informed decision.
Return Eligibility
Returns are accepted only under the following circumstances:
Incorrect Item Received: If you receive an item that is materially different from the item you ordered, please contact Gold Pros so we can review the issue and determine the appropriate resolution.
Major Damage Upon Delivery: If your item arrives significantly damaged and is not in the condition reasonably expected from the product listing, please contact us immediately. Gold Pros will review the situation and may offer a replacement, repair, refund, or return depending on the circumstances.
Important Note
Minor scratches, normal signs of wear consistent with a pre-owned item's condition, slight bends, or minor issues that do not materially affect the item's use or appearance may not qualify for a return.
If you experience an issue with your order, please contact Gold Pros first so we can review the situation and assist you.
Product Authenticity & Specifications
Product descriptions will provide available information about the item's material, karat/purity, weight, brand, measurements, gemstones, condition, and other relevant characteristics when known and verified.
Customers should review the product listing carefully before purchasing. Gold Pros does not guarantee specifications that are not stated or verified in the product listing.
Size and Measurements
Measurements provided on product listings are intended to accurately represent the item based on the information available to Gold Pros.
Because many of our items are pre-owned and individually sourced, minor measurement variations may occur. Customers with specific sizing concerns are encouraged to contact Gold Pros before purchasing.
Jewelry Care & Handling
Jewelry and precious metals should be handled with appropriate care. Gold and other precious metals can be scratched, bent, damaged, or affected by wear depending on their design, weight, construction, and how they are used.
Gold Pros is not responsible for damage caused by improper use, accidents, modifications, repairs performed by third parties, or normal wear after delivery.
Non-Returnable Items
Unless otherwise stated or required by applicable law, customized, personalized, modified, resized, or specially prepared items may not be eligible for return.
Gold Pros may also designate certain products as final sale where applicable. Any applicable final-sale condition will be identified before purchase.
Return Process
To request a return, please contact Gold Pros within 7 days of receiving your order.
Returns must receive prior authorization from Gold Pros. Unauthorized returns may not be accepted.
If your return is approved, we will provide instructions for returning the item.
Refund Process
Once a returned item is received, Gold Pros will inspect the item to determine whether it meets the applicable return conditions.
If the return is approved, the refund will be processed to the original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Gold Pros reserves the right to review each return request individually in accordance with this policy and applicable law.
Have a question about shipping or returns?
Contact Gold Pros